Shipping

We will ship your order with DHL within 48 Hours upon payment. We use a tracking number for evey order. 

For orders outside of the EU zone, a custom fee needs to be paid. This fee must be paid from the customer. You will receive a notice from you local customs office to pay the fee in order to receive your order. In case you do not pay the amount own, the order will be shipped back to us and you will be charged the addiational shipping costs.

 Costs

The prices of all our products are in Euro.  They dont include shipping costs, these must be paid by the customer. For orders within Germany of 100€ or higher, the shipping costs are free. 

Shipping prices: 

  • Within Germany:  from 4,99 €
  • European Union and UK : from 11,15 €
  • Outside of EU : from 24,50 €

Returns

You have the right to withdraw your purchase within fourteen days without giving any reason as long as the products are in their original unopened condition.  The cancellation period is fourteen days from the day on which you or a third party named by you, has or has taken possession of the goods. In order to exercise your right of withdrawal, you must send us a clear declaration (e.g. a letter sent by post, fax or E -Mail) of your decision to withdraw from this contract. You can use the attached model withdrawal form for this purpose, but this is not mandatory.

Consequences of the withdrawal

If you withdraw from this contract, we will give you all payments that we have received from you, including delivery costs (with the exception of the additional costs that result from the fact that you use a different type of delivery than that offered by us, have chosen the cheapest standard delivery), to be repaid immediately and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; In no case will you be charged any fees for this repayment. We can refuse repayment until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever is earlier. You must return or hand over the goods to us immediately and in any case no later than fourteen days from the date on which you informed us of the cancellation of this contract. The deadline is met if you send the goods before the period of fourteen days has expired. You bear the direct costs of returning the goods unless you have received the wrong order. You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary to check the nature, properties and functionality of the goods. 


    Model withdrawal form

    (If you want to cancel the contract, please fill out this form and send it back.)

    To Mr.
    Petros Sioutis, Am Wald, 26, 15749 Mittenwalde

    Email address: info@subbuteomarkt.de

    • I / we () hereby revoke the contract concluded by me / us () for the purchase of the following goods (*)

    • Ordered on () / received on ()

    • Name of the consumer (s)

    • Address of the consumer (s)

    • Signature of the consumer (s) (only when notified on paper)

    • Date

      ————————————— < br>
      (*) Delete as appropriate.by

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